Why Do I Need A Maintenance Service Agreement (MSA)?

 

To budget for fixed costs. Most manufacturers offer at least a 1 year warranty. Beyond the hardware, who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer's warranty), while directly dealing with the manufacturer? Unfortunately the manufacturer's warranty does not cover these services. They certainly won't pay a service company to perform this duty on your behalf.

How much does it cost?

 

MSA's start at just $3.00 per phone.  With a MSA, you are ensured that your phone system is never down for long and you will never have to pay for a replacement part when a failure is experienced through normal use. In addition, common service practices, such as moves, adds, and changes are provided at a discounted rate.

 

         Free Part Replacement - Parts need to be replaced periodically. If your telecom equipment experiences failure during normal use we will replace it and install it for free. Now your phone system can be fully insured.

         Priority Status - All contracted maintenance customers receive priority status for parts and services over non-contracted customer's. In addition, all service under a maintenance agreement has a guaranteed response time. Your system will always have guaranteed immediate support.

         Discounted Services - Contracted maintenance customers receive discounted rates for services not covered under a maintenance contract such as moves, adds and changes of new and existing equipment.

         4-hour Required Response Time - For all major outages your contract guarantees you a 4 hour response time so you're system can never be down for long.

 

Full service for all PCSS customers, whether case by case or contracted.

 

      Maintenance Evaluation - We will evaluate all of your maintenance needs before we charge you for any technical services. This way all problems get handled, and you don't pay for services you won't need.

      Remote and Onsite Access - If you prefer more speedy service we can dial in to your system and perform functions from anywhere if available. If you prefer the personal touch of on-site maintenance, PCSS can also send a tech to you.

      Fast, Personable, and Reliable Service - Our 1st priority is customer satisfaction. We will make sure that your maintenance is handled completely and efficiently by one of our technicians.

      Service Guarantee - All services are backed by our 1 year service order warranty.

PCSS is an Authorized Dealer of Samsung products and services as well as other products. As an Authorized Dealer, PCSS can professionally inspect and remove faulty equipment without voiding a manufacturer's warranty. A maintenance agreement covers the labor service costs on top of the manufacturer’s warranty for the first year. Any extended service agreement beyond this period will then continue to cover the service labor as well as the parts after the manufacturer’s warranty expires. If the parts are already over a year old, or were purchased from another provider, PCSS can still provide a service agreement to cover the cost of parts and service labor.

So, why take risks when you can have priority premium service with full coverage on the cost of parts and labor?

A PCSS MSA includes: 

 

      Complete coverage includes system, phones, voice mail and other peripherals.

      Custom maintenance agreements.

      Prioritized response for major failures.

      On-site coverage available 24 hours 7 days a week.

      Technician visits at no additional cost.

      24-hour remote programming and/or maintenance.

      Technical assistance provided online and by phone.

      Periodic preventative maintenance.

      Emergency service/disaster recovery.

      Replacement of defective equipment.

What a MSA means to your business.

The value-based benefits of an PCSS MSA

 

      Maintenance agreement clients receive top priority response.

      Rapid technician dispatch and arrival reduces system downtime.

      Technicians will arrive prepared to resolve issue on first visit.

      Provides replacement parts at no cost to you to avoid unexpected expenses.

      Rapid delivery minimizes downtime

      With continuous technical support, you eliminate the risk of waiting for service.

      Billed at a standard rate to maintain the same quality within your budget.

      Utilize help line and avoid delays by resolving basic programming issues independently.

With PCSS you eliminate one risk in business.

That’s because PCSS is available for support 24 hours a day, seven days a week. Our around the clock response commitment is designed to deal with customers’ needs during and after normal business hours. Even if you have problems with your system beyond your coverage times, our expertise and our technicians are still available to assist you. The response time for major system malfunctions is generally within two to four hours and the service is billed at a standard rate.

The most inclusive service agreement offered, the MSA Option 1: This package provides complete around-the-clock system coverage including cabinets, modules, cables, phones, voice mail and other peripherals.

The second most comprehensive service agreement offered, the MSA Option 2: This package provides system coverage from 8:00 AM to 5:00 PM CST 7 days a week, including cabinets, modules, cables, phones, voice mail and other peripherals.

The standard service agreement offered, the MSA Option 3: This package provides system coverage from 8:00 AM to 5:00 PM Monday through Friday CST (excluding holidays), including cabinets, modules, cables, phones, voice mail and other peripherals.

 

PCSS will provide MSA customers with discounted pre-maintenance preparation services.   

Help Is Only A Call Away!

Your communications system is a vital part of your company’s success. Understand your communications system better and you will improve your company's productivity. Assistance in resolving routine programming issues and basic system support is simply a call away.